If a PlayOnline ID with an active FINAL FANTASY XI Content ID is linked to a Square Enix account with a FINAL FANTASY XIV service account, all new characters created on that FINAL FANTASY XIV service account will start out possessing an in-game bonus item. However, you cannot obtain in-game bonus item or will take long period of time to obtain one under following conditions.

- If you have created a character before linking your PlayOnline ID (It is, however, possible to receive the in-game item by deleting the characters you created, linking your PlayOnline ID, and then re-creating your characters).
- If, at the time of creating your FINAL FANTASY XIV character, the linked PlayOnline ID’s FINAL FANTASY XI Content IDs are invalid (the Content IDs have been cancelled and are thus not being billed).
*In case you reactivate the FINAL FANTASY XI Content IDs, it will take about a day until in-game bonus item becomes obtainable.
- If the linked PlayOnline ID’s FINAL FANTASY XI is in the free trial period.